Supplier audit

Second-party audits of your critical suppliers: contracts, technical annexes, service levels and how they really work.

Who it is for

Companies that depend on critical suppliers (maintenance, medical equipment, laboratory, catering, cleaning, contact centres, logistics) and certified organisations that must evaluate and monitor their suppliers.

Signs you need it

• Suppliers are evaluated with a questionnaire nobody checks.
• Contract indicators are not measured, or only the supplier measures them.
• Customer complaints originate in a subcontracted service.
• Your standard or your customer requires you to audit the supply chain.

What it includes

• Map of critical suppliers and risk-based evaluation criteria.
• Second-party audit at the supplier’s premises or remotely.
• Review of contracts, technical annexes, service level agreements and indicators.
• Report for each supplier with findings and an agreed action plan.
• Periodic supplier evaluation scorecard.

Standards and models

Outcome

Suppliers evaluated with data, not impressions, and fewer problems reaching your customers.