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Quality and audit services
Two areas. Quality, to build and improve the system. Audit, to check independently that it works, including lead auditing for consultancies. Fixed quote after a first conversation or an assessment.
Quality
Build and improve the quality system with the SINCRO Method.
SINCRO Assessment
Know in two weeks where your quality system stands and what to do first.
View serviceCertification and accreditation without surprises
Prepare for and pass ISO certifications, EFQM recognition and healthcare accreditations.
View serviceMulti-site standardisation
Every site working equally well, without losing its identity.
View serviceVoice of the customer and patient
Turn complaints, surveys and NPS into process improvements people notice.
View serviceFractional Quality Director
Senior quality leadership a few days a month, without creating a full-time role yet.
View serviceIn-company training
Practical quality training using cases from your own organisation.
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Audit
Check independently that the system works. See the audit area or take the audit needs assessment.
Lead auditor for consultancies
Senior support for your audit team: internal, second-party and pre-certification audits for your clients, under your brand or mine.
View serviceInternal management system audit
The internal audit ISO standards require, done by an outsider, with a risk-based programme and a report that drives improvement.
View serviceSupplier audit
Second-party audits of your critical suppliers: contracts, technical annexes, service levels and how they really work.
View servicePre-certification audit
A full rehearsal before the certification, recertification or transition audit to ISO 9001:2026 and ISO 14001:2026.
View serviceCustomer service audit
Audit of customer service departments and contact centres against ISO 18295 and UNE 338001, and review of readiness for Spain’s Customer Service Act (Law 10/2025).
View serviceEFQM Model assessment
Guided self-assessment with the EFQM Model and preparation of the submission and site visit for EFQM recognition.
View serviceHealthcare and laboratory audit
Internal audits and mock surveys in hospitals, clinics and laboratories: UNE 179003, ISO 15189, ISO/IEC 17025 and Joint Commission International standards.
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Sectors I have worked in
Healthcare
Hospitals, healthcare groups, clinics and clinical laboratories: Joint Commission International, EFQM, ISO 9001, UNE 179003, ISO 15189 and patient experience.
Regulated customer service
Telecoms, utilities and contact centres: Law 10/2025, UNE-EN ISO 18295, UNE 338001, complaints, NPS and regulator audits.
Food industry and laboratories
ISO 22000, BRC, IFS, HACCP, ISO/IEC 17025, method validation and in-plant quality control.
Higher education
ISO 9001, ISO 21001, ANECA criteria and programme quality committees.
Not sure which one you need?
Start with the free assessment or write to me and we will discuss it in a 20-minute call.